Before your flight
Collect your flight number, arrival time, passenger count and accommodation address. Include large suitcases, pushchairs or sports equipment. A complete request helps the team review a suitable vehicle.
Before you accept
Read the entire proposal: journeys, price, luggage, extras, waiting and conditions. Resolve questions before accepting. The team’s confirmation is what specifies the service.
After landing
Check your confirmation message and meeting instructions. If your situation changes or you have trouble finding the driver, contact the team. Do not assume a pick-up point different from the one provided.
At your accommodation
Keep the address and accommodation contact to hand. For key collection, authorisation and handover must be agreed. In restricted-access areas, check in advance where the vehicle can stop.